STORE REOPENING CHECKLIST – To re-open with excellence after closure due to covid-19/coronavirus

After a temporary or prolonged closure, there is a lot to do to get your retail or hospitality business up and running.  Even if only a partial closure (for in-store dining) getting ready to welcome your customers back now will help position you to hit the ground running once back to full operation.  Use the following Store Re-Opening Checklist to make sure you open with Excellence!


  • Validate employee health and readiness to work, check if any employee has been out of the country in the past 2 weeks or has been sick at all
  • Confirm readiness to return to work and new availability (many businesses have adjusted hours, employees may have adjusted availability as well)
  • Communicate Re-Opening schedules as soon as possible with team members
  • Print and post schedules as soon as possible, ideally online
  • Schedule team member limiting overlap and providing consistent schedules for employee satisfaction and for your guests
  • Schedule two team members to complete pre-opening checklist together for safety


  • Keep customers informed on any updates through direct email, and/or social media
  • Connect with customers and update them on extra measures take to clean/sanitize your business
  • Ensure customers are aware of online ordering processes for delivery and take-out
  • Update website as needed and ensure it is easy to use
  • Offer a re-opening and loyalty special if possible to thank customers for being patient and supporting your business


  • Count all inventory and prepare orders for any stock needed
  • Forecast sales and items needed for re-open including any extra items needed for delivery and take-out
  • Check all expiry dates and ensure proper rotation of items using FIFO (First-In, First-Out)
  • Verify inventory count and records
  • Record any waste, shrink or losses – account for damaged/out of date/spoiled during closure – donate what you can to local foodbanks
  • Communicate re-opening schedule and any adjusted hours to suppliers and vendors – update product orders and delivery schedules.


  • Clean all areas outside the store for a great first impression
  • Sweep sidewalks, dust ledges, windex and sanitize store windows and doors.
  • Ensure building is clean and well lit – no lights out
  • Parking lot free of debris, clean and swept
  • Check garbage and recycling area and call vendors for pick-up if needed, ensure organized
  • Landscaping is refreshed and maintained – no garbage in planters or gardens
  • Ensures all signage is cleaned and up to date
  • NOW OPEN signage and hours represent new or adjusted hours




Main café and restaurant areas

  • Detail sweep and mop all dining areas, moving all furniture and fixtures
  • Clean light fixtures and replace burnt out bulbs
  • Sanitize doors, knobs and handrails and create schedule for regular cleaning
  • Dust all merchandise displays, shelving, ledges and surfaces
  • Check that all fixtures, floors, walls, windows, and surfaces are clean and well maintained.
  • Before restocking product, review updated merchandising guides/promotional materials.
  • Ensure merchandisers/team members are scheduled to set up displays and equipment prior to open
  • Stock shelves and displays and ensure is visually appealing and easy to shop for customers
  • Verify product pricing and ensure sale items are red-stickered with proper signage
  • Update menus and signage to reflect current promotions and inventory – as well as any products out of stock

Stay connected for our next article posting tomorrow, with part #2 and your full checklist for re-opening with excellence after this pandemic.


Leave a Reply

how can we help you?

Elevate your hospitality business with expert, hands-on support today from Vancouver’s BEST Hospitality Consultants!

The time is now to get prepared to Re-Open with Excellence before it is too late - Contact us TODAY!

This website uses cookies and asks your personal data to enhance your browsing experience. We are committed to protecting your privacy and ensuring your data is handled in compliance with the General Data Protection Regulation (GDPR).