STORE REOPENING CHECKLIST – TO RE-OPEN WITH EXCELLENCE AFTER CLOSURE DUE TO COVID-19/CORONAVIRUS (PART #1)
- March 30, 2020
- Posted by: Morgan Ayres
- Category: Cafe, Grocery, Restaurant, Retail
STORE REOPENING CHECKLIST – To re-open with excellence after closure due to covid-19/coronavirus
After a temporary or prolonged closure, there is a lot to do to get your retail or hospitality business up and running. Even if only a partial closure (for in-store dining) getting ready to welcome your customers back now will help position you to hit the ground running once back to full operation. Use the following Store Re-Opening Checklist to make sure you open with Excellence!
- Validate employee health and readiness to work, check if any employee has been out of the country in the past 2 weeks or has been sick at all
- Confirm readiness to return to work and new availability (many businesses have adjusted hours, employees may have adjusted availability as well)
- Communicate Re-Opening schedules as soon as possible with team members
- Print and post schedules as soon as possible, ideally online
- Schedule team member limiting overlap and providing consistent schedules for employee satisfaction and for your guests
- Schedule two team members to complete pre-opening checklist together for safety
- Keep customers informed on any updates through direct email, and/or social media
- Connect with customers and update them on extra measures take to clean/sanitize your business
- Ensure customers are aware of online ordering processes for delivery and take-out
- Update website as needed and ensure it is easy to use
- Offer a re-opening and loyalty special if possible to thank customers for being patient and supporting your business
- Count all inventory and prepare orders for any stock needed
- Forecast sales and items needed for re-open including any extra items needed for delivery and take-out
- Check all expiry dates and ensure proper rotation of items using FIFO (First-In, First-Out)
- Verify inventory count and records
- Record any waste, shrink or losses – account for damaged/out of date/spoiled during closure – donate what you can to local foodbanks
- Communicate re-opening schedule and any adjusted hours to suppliers and vendors – update product orders and delivery schedules.
- Clean all areas outside the store for a great first impression
- Sweep sidewalks, dust ledges, windex and sanitize store windows and doors.
- Ensure building is clean and well lit – no lights out
- Parking lot free of debris, clean and swept
- Check garbage and recycling area and call vendors for pick-up if needed, ensure organized
- Landscaping is refreshed and maintained – no garbage in planters or gardens
- Ensures all signage is cleaned and up to date
- NOW OPEN signage and hours represent new or adjusted hours
Main café and restaurant areas
- Detail sweep and mop all dining areas, moving all furniture and fixtures
- Clean light fixtures and replace burnt out bulbs
- Sanitize doors, knobs and handrails and create schedule for regular cleaning
- Dust all merchandise displays, shelving, ledges and surfaces
- Check that all fixtures, floors, walls, windows, and surfaces are clean and well maintained.
- Before restocking product, review updated merchandising guides/promotional materials.
- Ensure merchandisers/team members are scheduled to set up displays and equipment prior to open
- Stock shelves and displays and ensure is visually appealing and easy to shop for customers
- Verify product pricing and ensure sale items are red-stickered with proper signage
- Update menus and signage to reflect current promotions and inventory – as well as any products out of stock
Stay connected for our next article posting tomorrow, with part #2 and your full checklist for re-opening with excellence after this pandemic.