STORE REOPENING CHECKLIST – To re-open with excellence after closure due to covid-19/coronavirus

After a temporary or prolonged closure, there is a lot to do to get your retail or hospitality business up and running.  Even if only a partial closure (for in-store dining) getting ready to welcome your customers back now will help position you to hit the ground running once back to full operation.  Use the following Store Re-Opening Checklist to make sure you open with Excellence!


  • Validate employee health and readiness to work, check if any employee has been out of the country in the past 2 weeks or has been sick at all
  • Confirm readiness to return to work and new availability (many businesses have adjusted hours, employees may have adjusted availability as well)
  • Communicate Re-Opening schedules as soon as possible with team members
  • Print and post schedules as soon as possible, ideally online
  • Schedule team member limiting overlap and providing consistent schedules for employee satisfaction and for your guests
  • Schedule two team members to complete pre-opening checklist together for safety


  • Keep customers informed on any updates through direct email, and/or social media
  • Connect with customers and update them on extra measures take to clean/sanitize your business
  • Ensure customers are aware of online ordering processes for delivery and take-out
  • Update website as needed and ensure it is easy to use
  • Offer a re-opening and loyalty special if possible to thank customers for being patient and supporting your business


  • Count all inventory and prepare orders for any stock needed
  • Forecast sales and items needed for re-open including any extra items needed for delivery and take-out
  • Check all expiry dates and ensure proper rotation of items using FIFO (First-In, First-Out)
  • Verify inventory count and records
  • Record any waste, shrink or losses – account for damaged/out of date/spoiled during closure – donate what you can to local foodbanks
  • Communicate re-opening schedule and any adjusted hours to suppliers and vendors – update product orders and delivery schedules.


  • Clean all areas outside the store for a great first impression
  • Sweep sidewalks, dust ledges, windex and sanitize store windows and doors.
  • Ensure building is clean and well lit – no lights out
  • Parking lot free of debris, clean and swept
  • Check garbage and recycling area and call vendors for pick-up if needed, ensure organized
  • Landscaping is refreshed and maintained – no garbage in planters or gardens
  • Ensures all signage is cleaned and up to date
  • NOW OPEN signage and hours represent new or adjusted hours




Main café and restaurant areas

  • Detail sweep and mop all dining areas, moving all furniture and fixtures
  • Clean light fixtures and replace burnt out bulbs
  • Sanitize doors, knobs and handrails and create schedule for regular cleaning
  • Dust all merchandise displays, shelving, ledges and surfaces
  • Check that all fixtures, floors, walls, windows, and surfaces are clean and well maintained.
  • Before restocking product, review updated merchandising guides/promotional materials.
  • Ensure merchandisers/team members are scheduled to set up displays and equipment prior to open
  • Stock shelves and displays and ensure is visually appealing and easy to shop for customers
  • Verify product pricing and ensure sale items are red-stickered with proper signage
  • Update menus and signage to reflect current promotions and inventory – as well as any products out of stock

Stay connected for our next article posting tomorrow, with part #2 and your full checklist for re-opening with excellence after this pandemic.


Leave a Reply

how can we help you?

Elevate your hospitality business with expert, hands-on support today from Vancouver’s BEST Hospitality Consultants!

The time is now to get prepared to Re-Open with Excellence before it is too late - Contact us TODAY!