Why work with us? ~ We are the Experts!

Save Time & Money

Partner with our hospitality experts for work-life balance and operational efficiency. We provide hands-on support to establish SOPs, streamline processes, and enhance team performance, bringing your vision to reality.

Increase Revenue

Boost profitability with our customized training programs, including sales skills, customer service, and efficiency audits. We swiftly assess operations and deliver action plans for excellence, consistency, and increased customer engagement and spending.

Reduce Staff Turnover

Maximize retention and foster high-performance teams with our expert consulting. Tailored strategies enhance company culture, supported by forecasting, leadership coaching, and effective recognition programs. Resolve staffing challenges with industry-leading recruiting and coaching solutions.

Leverage our Expertise

Leverage 25+ years of customer service and 20+ years in leadership to elevate your business sustainably. Partner with our industry expert consultants for scalable, realistic, long-term plans. Enhance brand reputation, customer experience, and employee satisfaction.  Your go-to for all of your retail and hospitality needs!

Ways in which we partner with you and your team to grow your business:

Cafe 2 - happy customers eating, drinking

Create loyal, life-long customers

Comprehensive support throughout pre-opening, launch, post-opening, and turnarounds.

Tailored training programs to enhance customer service skills for your teams.

Customized training packages aligned with essential customer service standards and guest experience benchmarks.

Leadership coaching focusing on diversity, inclusion, passion, accountability, and engagement.

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Happy servers, barista teamwork, coffee

Build high-performance, engaged teams

Tailored employee recognition programs to boost morale and motivation.

Specialized training programs designed to enhance team capabilities.

Streamlined operations through standardized procedures for all team functions, promoting efficiency.

Comprehensive efficiency audits to optimize team capacity and ensure adherence to recipes and portion control standards.

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Diverse friends eating lunch, dinner, breakfast, Happy servers, barista teamwork, coffee

Improve Efficiency & Operational Excellence

Tailored SOPs and Policies: Customized protocols and guidelines tailored to your business culture and team dynamics for seamless alignment.

Comprehensive Training Solutions: Development of thorough training materials, including job descriptions and performance benchmarks, to ensure staff readiness and competence.

Operational Streamlining: Implementation of standardized procedures and systems to optimize operational efficiency and effectiveness.

Strategic Business Optimization: Conducting comprehensive operational reviews and implementing adjustments to enhance productivity and profitability, including inventory management optimization and efficient supplier negotiations.

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Cafés & Coffee/Tea Shops

We are coffee masters! We are seasoned coffee experts with a track record of supporting over 18 local cafés in their successful growth and expansion over the past four years. Our CEO and founder, Morgan Ayres, brings over a decade of highly successful experience as a District Manager at Starbucks, the world’s largest coffee chain. Leveraging our extensive knowledge, vast network, and expertise, we offer innovative strategies to empower local businesses for success, whether they are starting, scaling, or seeking stability. 

Breweries & Wineries

We are passionate about Craft Beer & BC Wine!  We are level 2 certified Sommeliers and can help create addictive menus and features to grow your sales and revenue.  We can build your team of sales professionals, help increase knowledge and build training programs to increase profits.  We will help elevate and optimize your menu, happy hours and features – creating a year long strategy.  Leverage our Pinnacle Teams’ expertise and over 20 years experience in managing the LWB programs at two of the top restaurants in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurant.  

Retail & Grocery Stores

We are customer service experts!  We will bring our over 25 years experience in customer service and retail to support and elevate your brand and team.  We will complete a full vendor audit and provide recommendations for suppliers and pricing.  We specialize in operational excellence and will create a strategic plan to grow your sales, revenue and profits!  Combined with proven merchandising and selling techniques we will increase your revenue and create a world-class customer experience for your customers.

Restaurants & Bars

We LOVE the food and beverage industry!  We will bring over 16 years experience in two of the most successful restaurant chains in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurants.  We will bring our passion for customer service, food, and wine to your business along with high-standards and expertise.  Our consultants have extensive knowledge in retail operations that will support your team and develop their capabilities to lead and inspire; maximizing profits and driving results.  

OTHER EXPERT SERVICES

RECRUITING SERVICES – We can help ANY INDUSTRY find top talent with our proven, innovative strategies!  We are experts at building high performance teams, reducing turnover and improving company culture.  We offer full support with recruiting, interviewing, providing background checks and assessing talent for your organization. We partner with you and your team to find the best talent and help you with each step along the way and offer these services ACROSS CANADA!

MYSTERY SHOPPER PROGRAMS – We help your team achieve Operational Excellence!  Our team has over 10 years experience with some of the best restaurants in BC! Together, we have completed over 250 successful mystery shops.  We will work with your team to audit theft, customer service, cleanliness, wait times and much more!  We perform a full operational standards audit, efficiency audit and cleanliness audit for all day-parts of your business operations, to help you uncover gaps in execution.  Every audit comes with an over 100 point checklist and will be reviewed with you to help problem solve and build a strategy for improvement!

DIGITAL MARKETING SUPPORT – We can help ANY INDUSTRY build their social media following and translate followers into more business! Our proven track record of building businesses through strategic posting on Facebook, Instagram and Google My Business will not only grow your followers, but increase your clients!  Let us optimize your marketing with a proven strategy to drive more sales of your services or to your business! 

Schedule your FREE consultation to learn more today!

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