Ways in which we partner with you and your team to grow your business:
Create loyal, life-long customers
- Full hands-on support for pre-opening, launch, post-opening, and/or turnarounds
- Training programs to elevate your teams customer service
- Custom Training packages created with Customer-Service non-negotiables and standard guest-experience times
- Leadership coaching and development through diversity, inclusion, passion, accountability and engagement
- Community and Customer-relationship Building customer plans created and implemented
- Customer service silent shoppers and mystery audits (phone, online and in-person for all day parts)
Build a high-performance, engaged team
- Customized Employee recognition programs
- Standardized and unique training programs created to build your teams capability
- Improved efficiency with standard operating procedures for all team members and functions in your business
- Efficiency audits to maximize capacity of your team
- Recipe adherence audits and portion-control
- Action plans created for reducing turnover and improving employee engagement
- Happier employees, decreased turnover
- Increased team engagement with each other and leadership
- Improved retention of key team members
Improve Efficiency and Operational Excellence
- Create standard operating procedures and policies unique to your business, culture and team
- Develop orientation and training packages; including job descriptions, employee reviews and expectations
- Standardizing routines, systems and processes for operational excellence
- Top-to-bottom operations and enterprise review and adjustment
- Improved profitability through enhanced operating systems for all inventory activities
- Supplier negotiation to minimize costs, and streamline deliveries and product
- Strategic pricing and Menu Development – Creating enhanced menu offerings for you unique selling position and competitive advantag
Cafés & Coffee/Tea Shops
We are coffee masters! We have supported over 13 local cafés open, grow and scale over the past four years! Previous to that our CEO and founder, Morgan Ayres was a very successful District Manager with Starbucks, the largest coffee chain the world, for over 10 years! We have taken our combined knowledge, network, experience and expertise to bring our innovative strategies that to local businesses to help them set up for success. Whether looking to grow and scale, or just struggling to make profits – we can help! We will help build addictive menus, create plans to reduce waste, increase profits and decrease turnover.
Breweries & Wineries
We are passionate about Craft Beer & BC Wine! We are level 2 certified Sommeliers and can help your business scale and grow. We can build y0ur team of sales professionals, help increase knowledge and build sales training programs to increase profits. We will help elevate your brand loyalty, customer engagement and connections. Leverage our Pinnacle Teams’ expertise and over 15 years experience in managing the LWB programs at two of the top restaurants in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurants. We will bring our passion for customer service, food, beer and wine to your business along with high-standards and expertise.
Retail & Grocery Stores
We are customer service experts! We will bring our over 25 years experience in customer service and retail to support and elevate your brand and team. We will complete a full vendor audit and provide recommendations for suppliers and pricing. We specialize in operational excellence and will create a strategic plan to grow your sales, revenue and profits! Combined with proven merchandising and selling techniques we will increase your revenue and create a world-class customer experience for your customers.
Restaurants & Bars
We are passionate about food and beverage! We will bring over 15 years experience in two of the most successful restaurant chains in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurants. We will bring our passion for customer service, food, and wine to your business along with high-standards and expertise. Our team has extensive knowledge in retail operations that will support your teams and develop their capabilities to lead and inspire; maximizing profits and driving results.
OTHER SERVICES ~ Recruiting Services, Custom Mystery Shopper Programs
RECRUITING SERVICES – We can help ANY INDUSTRY find top talent with our proven, innovative strategies! We are experts at building high performance teams, reducing turnover and improving company culture. We offer full support with recruiting, interviewing, providing background checks and assessing talent for your organization. We partner with you and your team to find the best talent and help you with each step along the way!
MYSTERY SHOPPER PROGRAMS – We help your team achieve Operational Excellence! Our team has over 10 years experience with some of the best restaurants in BC! Together, we have completed over 250 successful mystery shops. We will work with your team to audit theft, customer service, cleanliness, wait times and much more! We perform a full operational standards audit, efficiency audit and cleanliness audit for all day-parts of your business operations, to help you uncover gaps in execution. Every audit comes with an over 100 point checklist and will be reviewed with you to help problem solve and build a strategy for improvement!