#HospitalityConsultants
Why work with us? ~ We are the Experts!
Save Time & Money
Are you tired of working 24/7 and having to micromanage your team? Are you constantly retraining your team? We can help! Find work-life balance and partner with our team to improve efficiency. We provide hands-on support to create and implement standard operating procedures, create step by step processes and routines to help your team be more efficient and set clear boundaries! We help bring your vision to life with easy-to-execute plans, and high-performing accountable teams to support you!
Increase Revenue
We will make you more money! We offer customized training programs for every team member with our unique selling skills program, world-class customer service training program, and efficiency audits. We will quickly assess and provide a detailed action plan to improve operational excellence and consistency in your operations. With our hands-on support you will benefit from increased customer visits, a more engaged, efficient, connected team, and higher customer spends, visiting your business more often!
Reduce Staff Turnover
Leveraging our extensive network, experience and expertise we will build an easy to execute plan to reduce turnover and increase retention. Our customized plans focus on building a strong culture for your business and producing a high-performance team. We offer full hands-on support with proper forecasting, leadership coaching, development and implementation of strong recognition and reward programs. We will assist you in overcoming staffing and turnover challenges with industry leading recruiting and coaching!
Leverage our Expertise
With over 25 years of experience in customer-service, and over 20 years in leadership we will bring our expertise to elevate your business to thrive and grow. Partner with industry professionals to create sustainable long term and scalable plans. Leverage our network, breadth of knowledge and expertise to achieve short and long-term results. From elevating your brand reputation and improving the customer experience, to creating happier employees and a better company culture we can support all of your retail and hospitality business needs!
Ways in which we partner with you and your team to grow your business:
Create loyal, life-long customers
- Full hands-on support for pre-opening, launch, post-opening, and/or turnarounds
- Training programs to elevate your teams customer service
- Custom Training packages created with Customer-Service non-negotiables and standard guest-experience times
- Leadership coaching and development through diversity, inclusion, passion, accountability and engagement
- Community and Customer-relationship Building customer plans created and implemented
- Customer service silent shoppers and mystery audits (phone, online and in-person for all day parts)
Build a high-performance, engaged team
- Customized Employee recognition programs
- Standardized and unique training programs created to build your teams capability
- Improved efficiency with standard operating procedures for all team members and functions in your business
- Efficiency audits to maximize capacity of your team
- Recipe adherence audits and portion-control
- Action plans created for reducing turnover and improving employee engagement
- Happier employees, decreased turnover
- Increased team engagement with each other and leadership
- Improved retention of key team members
Improve Efficiency and Operational Excellence
- Create standard operating procedures and policies unique to your business, culture and team
- Develop orientation and training packages; including job descriptions, employee reviews and expectations
- Standardizing routines, systems and processes for operational excellence
- Top-to-bottom operations and enterprise review and adjustment
- Improved profitability through enhanced operating systems for all inventory activities
- Supplier negotiation to minimize costs, and streamline deliveries and product
- Strategic pricing and Menu Development – Creating enhanced menu offerings for you unique selling position and competitive advantag
Cafés & Coffee/Tea Shops
We are coffee masters! We are seasoned coffee experts with a track record of supporting over 18 local cafés in their successful growth and expansion over the past four years. Our CEO and founder, Morgan Ayres, brings over a decade of highly successful experience as a District Manager at Starbucks, the world’s largest coffee chain. Leveraging our extensive knowledge, vast network, and expertise, we offer innovative strategies to empower local businesses for success, whether they are starting, scaling, or seeking stability.
Breweries & Wineries
We are passionate about Craft Beer & BC Wine! We are level 2 certified Sommeliers and can help create addictive menus and features to grow your sales and revenue. We can build your team of sales professionals, help increase knowledge and build training programs to increase profits. We will help elevate and optimize your menu, happy hours and features – creating a year long strategy. Leverage our Pinnacle Teams’ expertise and over 20 years experience in managing the LWB programs at two of the top restaurants in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurant.
Retail & Grocery Stores
We are customer service experts! We will bring our over 25 years experience in customer service and retail to support and elevate your brand and team. We will complete a full vendor audit and provide recommendations for suppliers and pricing. We specialize in operational excellence and will create a strategic plan to grow your sales, revenue and profits! Combined with proven merchandising and selling techniques we will increase your revenue and create a world-class customer experience for your customers.
Restaurants & Bars
We LOVE the food and beverage industry! We will bring over 16 years experience in two of the most successful restaurant chains in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurants. We will bring our passion for customer service, food, and wine to your business along with high-standards and expertise. Our consultants have extensive knowledge in retail operations that will support your team and develop their capabilities to lead and inspire; maximizing profits and driving results.
OTHER EXPERT SERVICES
RECRUITING SERVICES – We can help ANY INDUSTRY find top talent with our proven, innovative strategies! We are experts at building high performance teams, reducing turnover and improving company culture. We offer full support with recruiting, interviewing, providing background checks and assessing talent for your organization. We partner with you and your team to find the best talent and help you with each step along the way and offer these services ACROSS CANADA!
MYSTERY SHOPPER PROGRAMS – We help your team achieve Operational Excellence! Our team has over 10 years experience with some of the best restaurants in BC! Together, we have completed over 250 successful mystery shops. We will work with your team to audit theft, customer service, cleanliness, wait times and much more! We perform a full operational standards audit, efficiency audit and cleanliness audit for all day-parts of your business operations, to help you uncover gaps in execution. Every audit comes with an over 100 point checklist and will be reviewed with you to help problem solve and build a strategy for improvement!
DIGITAL MARKETING SUPPORT – We can help ANY INDUSTRY build their social media following and translate followers into more business! Our proven track record of building businesses through strategic posting on Facebook, Instagram and Google My Business will not only grow your followers, but increase your clients! Let us optimize your marketing with a proven strategy to drive more sales of your services or to your business!