Put your business at the PINNACLE of your industry!
Why work with us?
Save Time and Money
Are you tired of working 24/7 and having to micromanage your team? We can help! Are you constantly retraining your team? Find work-life balance and partner with our team to improve efficiency. We provide hands-on support to create and implement standard operating procedures, create step by step processes and routines to help your team be more efficient! We create a customized plan to increase accountability, and build a high-performance team you can trust and that bring your vision to life.
Increase Revenue
We will make you more money! We offer customized training programs for every team member with our unique selling skills program, world-class customer service training program, and efficiency audits. We will quickly assess and provide a detailed action plan to improve operational excellence and consistency in your operations. With our hands-on support you will benefit from increased customer visits, a more engaged, efficient, connected team, and higher customer spends, visiting your business more often!
Reduce Staff Turnover
Leveraging our extensive network, experience and expertise we will build an easy to execute plan to reduce turnover and increase retention. Our customized plans focus on building a strong culture for your business and producing a high-performance team. We offer full hands-on support with proper forecasting, leadership coaching, development and implementation of strong recognition and reward programs. We will assist you in overcoming staffing and turnover challenges with industry leading recruiting and sourcing techniques to improve team engagement, connections and diversity.
Leverage our Expertise
With over 25 years of experience in customer-service, and over 20 years in leadership we will bring our expertise to elevate your business to thrive and grow. Partner with industry professionals to create sustainable long term and scalable plans. Leverage our network, breadth of knowledge and expertise to achieve short and long-term results. From elevating your brand reputation and improving the customer experience, to creating happier employees and a better company culture we can support all of your retail and hospitality business needs!
Ways in which we partner with you and your team to grow your business:
Create loyal, life-long customers
- Full hands-on support for pre-opening, launch, post-opening, and/or turnarounds
- Training programs to elevate your teams customer service
- Custom Training packages created with Customer-Service non-negotiables and standard guest-experience times
- Leadership coaching and development through diversity, inclusion, passion, accountability and engagement
- Community and Customer-relationship Building customer plans created and implemented
- Customer service silent shoppers and mystery audits (phone, online and in-person for all day parts)
Build a high-performance, engaged team
- Customized Employee recognition programs
- Standardized and unique training programs created to build your teams capability
- Improved efficiency with standard operating procedures for all team members and functions in your business
- Efficiency audits to maximize capacity of your team
- Recipe adherence audits and portion-control
- Action plans created for reducing turnover and improving employee engagement
- Happier employees, decreased turnover
- Increased team engagement with each other and leadership
- Improved retention of key team members
Improve Efficiency and Operational Excellence
- Create standard operating procedures and policies unique to your business, culture and team
- Develop orientation and training packages; including job descriptions, employee reviews and expectations
- Standardizing routines, systems and processes for operational excellence
- Top-to-bottom operations and enterprise review and adjustment
- Improved profitability through enhanced operating systems for all inventory activities
- Supplier negotiation to minimize costs, and streamline deliveries and product
- Strategic pricing and Menu Development – Creating enhanced menu offerings for you unique selling position and competitive advantag
Cafés & Coffee/Tea Shops
We are coffee masters! We have supported over 10 local cafés open, grow and scale and previous to that worked with the largest coffee chain in the world, Starbucks for over 10 years! We have taken our knowledge, network and expertise and bring that to small, local businesses to help them set up for success. Whether looking to grow and scale, franchise or just struggling to make profits – we can help! We will build innovative strategies and plans to minimize waste, increase profits and decrease turnover. We are experts at building high performance teams, reducing turnover and improving company culture. We offer full support with execution for all operations activities from full recruitment services to sourcing and negotiating with suppliers, shoulder to shoulder coaching, leadership development to much, much more!
Breweries & Wineries
We are passionate about Craft Beer & BC Wine! We are level 2 certified Sommeliers and can help your business scale and grow. We can build y0ur team of sales professionals, help increase knowledge and build sales training programs for your team. We will help elevate your brand loyalty, customer engagement and connections. Leverage our Pinnacle Teams expertise and experience of over 2 years building small businesses around Vancouver, and over 15 years experience in managing the LWB programs at two of the top restaurants in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurants. We will bring our passion for customer service, food, beer and wine to your business along with high-standards and expertise.
Retail & Grocery Stores
We are customer service experts! We will bring our over 25 years experience in customer service and retail to support and elevate your brand and team. We will complete a full vendor audit and provide recommendations for suppliers and pricing. We specialize in operational excellence and will create a strategic plan to grow your sales, revenue and profits! Combined with proven merchandising and selling techniques we will increase your revenue and create a world-class customer experience for your customers.
Restaurants & Bars
We are passionate about food and beverage! We will bring over 15 years experience in two of the most successful restaurant chains in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurants. We will bring our passion for customer service, food, and wine to your business along with high-standards and expertise. Our team has extensive knowledge in retail operations that will support your teams and develop their capabilities to lead and inspire; maximizing profits and driving results.
Custom Mystery Shopper Programs
We help your team achieve Operational Excellence! Our team has over 10 years experience with some of the best restaurants in BC! Together, we have completed over 250 successful mystery shops. We will work with your team to audit theft, customer service, cleanliness, wait times and much more! We perform a full operational standards audit, efficiency audit and cleanliness audit for all day-parts of your business operations, to help you uncover gaps in execution. Every audit comes with an over 100 point checklist and will be reviewed with you to help problem solve and build a strategy for improvement!