Happy servers, barista teamwork, coffee

Company overview

Pinnacle Hospitality Consulting specializes in hands-on operations support for hospitality, retail and service-based businesses. We produce strong action plans that get results!  Owners, management companies, brands and leaders turn to us to help improve operating performance while enhancing the guest and team member experience.  We’re creative, innovative operations experts that are extremely passionate about the hospitality industry and help you and your team produce financial results that last.  We are experts at developing systems and processes while working alongside your team to implement changes that ensure sustained results.  We partner with you and your leadership team building sustainable and repeatable routines to ensure operational excellence, and creating lifelong, loyal connections.  With over 25 years of customer service experience we bring the expertise and proven track record of winning ideas to your business to create long term success.

Whether you are struggling in your business, starting a new business or looking to expand our team of experts can help! We bring your vision and dreams to life!  Let’s prepare your business for growth; maximizing revenues, increasing profits and the value of your brand.

Pinnacle Hospitality Consulting is one of the only consulting companies that offers FULL operational support for you, your leaders, your team and ultimately your customer!  We are execution-focused, results-driven and will partner with you to create and implement plans for long-term success!

Our mission

Our unwavering commitment is to provide unparalleled consulting services that drive transformative benefits for your organization and its valued stakeholders. With a profound focus on enhancing your overall success, we prioritize the following core objectives:

    • Elevated Profitability and Waste Reduction: Our foremost goal is to optimize your financial performance by identifying opportunities for increased revenue and cost-saving measures, all while minimizing wasteful practices.
    • Improved Work-Life Balance: We strive to promote a healthier and more sustainable work environment by enabling you and your team to achieve a reasonable balance between work and personal life through reduced working hours.
    • Reduced Employee and Leadership Turnover: Retaining top talent is paramount. We are dedicated to curbing employee and leadership turnover rates through strategic initiatives that foster job satisfaction and career growth.
    • Improved Employee Loyalty and Retention: Our approach fosters lasting bonds with your workforce, resulting in increased employee loyalty and retention rates, ultimately creating a more stable and committed team.
    • Productivity-Boosting Standardization: We implement standardized systems and routines that empower your organization to operate at peak efficiency, driving productivity gains across all facets of your operations.
    • Improved Customer Relationships: Building enduring and meaningful connections with your loyal customer base is a priority. Our strategies aim to nurture customer loyalty and create brand advocates.
    • Optimized Schedule & Labor Management: We ensure that your schedules are meticulously managed to maximize productivity while minimizing time wastage, resulting in efficient resource allocation and decreased labor costs.
    • Enhanced Team Efficiency and Capabilities: We work to strengthen your team’s capabilities and enhance overall efficiency, enabling them to tackle challenges with confidence and competence.
    • Leadership Team Development: Developing effective leadership is essential. We focus on building and nurturing leadership teams that excel in coaching, mentorship, and driving organizational success.
    • Cost Reduction without Compromising Quality: Our comprehensive vendor audits seek to reduce costs while upholding the highest standards of quality, ensuring that your financial savings do not compromise the excellence of your products or services.
    • Streamlined, Automated, Sustainable Operations: We guide you in establishing operations that are streamlined, automated, sustainable, and repeatable, laying the foundation for enduring success and growth.

At Pinnacle Hospitality Consulting, our mission is to empower you and your organization to thrive by prioritizing these objectives. We are dedicated to delivering tailored solutions that unlock your full potential and foster a culture of continuous improvement.

how can we help you?

Want an audit on your customer experience?  Hire us today for our secret shopper program!

This website uses cookies and asks your personal data to enhance your browsing experience. We are committed to protecting your privacy and ensuring your data is handled in compliance with the General Data Protection Regulation (GDPR).