#HospitalityConsultants
Why work with us? ~ We are the Experts!
Save Time & Money
Optimize work-life balance and operational efficiency with our hospitality experts. We provide hands-on support for SOPs, streamlined processes, and improved team performance. Trust us to execute clear plans and foster high-performing teams, saving you time and money.
Increase Profits
Boost revenue with our tailored training programs, including selling skills and guest service. Our efficient audits and hands-on support ensure improved excellence and consistency, leading to increased customer visits, an engaged team, and higher spending frequency at your establishment..
Reduce Staff Turnover
Minimize turnover with our expertise. Customized plans foster strong cultures and high-performance teams. Benefit from hands-on support, including forecasting, leadership coaching, and effective recognition. We excel in resolving staffing challenges through industry-leading recruiting and coaching, ensuring enhanced retention.
Leverage our Expertise
With 25+ years of guest service and 20+ years in leadership, we specialize in elevating businesses for sustainable growth. Partner with industry professionals to create scalable, long-term plans. Leverage our network, expertise, and knowledge for immediate and lasting results, from enhancing brand reputation and the guest experience to fostering employee satisfaction and a stronger company culture. Your go-to solution for retail and hospitality needs.
7 Telltale Signs Your Hospitality Business Needs to Expand Its Team
At the end of the day, going forward, a new normal that has evolved from generation.
Why You Should Never Say “We Have Always Done It That Way”: The 7 Worst Words for Your Hospitality Business
Why You Should Never Say “We Have Always Done It That Way”: The 7 Worst Words for Your Hospitality Business In the fast-paced world of hospitality, where guest expectations are constantly evolving, businesses need to adapt and innovate to stay ahead. However, a phrase that often hampers progress is “We have always done it that
Navigating Business Costs in 2025: Innovative Strategies for Retail, Café, and Restaurant Success
Navigating Business Costs in 2025: Innovative Strategies for Retail, Café, and Restaurant Success The evolving landscape post-pandemic requires businesses in the hospitality and customer service industry to adapt and thrive. In a world marked by change, it’s crucial to proactively manage expenses to ensure a prosperous future. Here are cutting-edge approaches to streamline costs and
How to Leverage Holidays to Drive Sales (and Profits!) ~ Valentines’ Strategies for Hospitality Businesses
How to Leverage Holidays to Drive Sales: 2025 Strategies for Hospitality Businesses Holidays are prime opportunities to boost sales, increase guest engagement, and build long-term brand loyalty. The key to success? Planning ahead and offering innovative experiences that go beyond the traditional. Whether it’s Valentine’s Day, Mother’s Day, or the holiday season, hospitality businesses that
COVID Forced Restaurants to Face a Choice: Adapt or Die. What Changes Will Be Critical for Businesses in 2025?
COVID Forced Restaurants to Face a Choice: Adapt or Die. What Changes Will Be Critical for Businesses in 2025? Introduction The COVID-19 pandemic has had a profound impact on the restaurant industry, forcing businesses to confront unprecedented challenges. To survive and thrive in the post-pandemic landscape, restaurants have been forced to make significant changes to
Navigating the 25% Tariff Impact: How Canadian Hospitality Businesses Can Adapt and Thrive
What is this highly valuable asset? Its own people. Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?”
Retain Your Team, Grow Your Business: How Engagement Drives Success
Retain Your Team, Grow Your Business: How Engagement Drives Success In the hospitality industry, retaining top talent is essential. Yet, 38% of new hires leave within the first year, and over 40% of those departures happen in the first 90 days. The solution? Build an engaged team. Engaged employees are 59% less likely to quit
Strategies for Safeguarding Your Café’s Profits Against Inflation in 2025
Strategies for Safeguarding Your Café’s Profits Against Inflation in 2025 Inflationary pressures can have a significant impact on the profitability of businesses, including those in the thriving café industry. As a café owner in Vancouver, it is essential to proactively implement strategies that protect your profits from inflation. In this blog post, brought to you
Top Food Trends for 2025: Keeping Bakeries, Cafes, and Restaurants in Canada Ahead of the Game
Top Food Trends for 2025: Keeping Bakeries, Cafes, and Restaurants in Canada Ahead of the Game In the fast-paced world of food and dining, staying on top of the latest trends is crucial for bakeries, cafes, and restaurants in Canada. As we look ahead to 2025, it's important to identify the emerging food trends that
How to Be a Better Leader in Your Hospitality Business
Enhancing Leadership Skills in the Hospitality Industry: A Comprehensive Guide for 2025 Discover effective strategies and habits to become a better leader in your hospitality business. Learn how to handle stress, motivate your team, cultivate empathy, embrace different perspectives, provide mentorship opportunities, and embrace change for sustainable success. Partner with Pinnacle Consulting for a free
Ways in which we partner with you and your team to grow your business:
Create loyal, repeat guests
Comprehensive hands-on support for pre-opening, launch, post-opening, and operational turnarounds
Tailored training programs designed to enhance guest service excellence
Custom training packages incorporating guest-service non-negotiables and standardized guest experience benchmarks
Leadership coaching and development focused on diversity, inclusion, passion, accountability, and engagement
Strategic community and guest relationship-building initiatives, developed and implemented for long-term success
Guest experience audits through silent shoppers and mystery evaluations via phone, online, and in-person across all service periods
Build a high-performance, engaged team
- Customized Employee recognition programs
- Standardized and unique training programs created to build your teams capability
- Improved efficiency with standard operating procedures for all team members and functions in your business
- Efficiency audits to maximize capacity of your team
- Recipe adherence audits and portion-control
- Action plans created for reducing turnover and improving employee engagement
- Happier employees, decreased turnover
- Increased team engagement with each other and leadership
- Improved retention of key team members
Improve Efficiency and Operational Excellence
- Customize SOPs and policies to fit your business, culture, and team.
- Build comprehensive orientation and training materials, including job descriptions and performance expectations.
- Standardize routines, systems, and processes for operational efficiency.
- Conduct a thorough top-to-bottom review of operations and make necessary adjustments.
- Enhance profitability by optimizing inventory management systems.
- Optimize supplier negotiations for cost reduction and streamline product deliveries.
Cafés & Coffee/Tea Shops
We are coffee masters! We are seasoned coffee experts with a track record of supporting over 18 local cafés in their successful growth and expansion over the past four years. Our CEO and founder, Morgan Ayres, brings over a decade of highly successful experience as a District Manager at Starbucks, the world’s largest coffee chain. Leveraging our extensive knowledge, vast network, and expertise, we offer innovative strategies to empower local businesses for success, whether they are starting, scaling, or seeking stability.
Breweries & Wineries
We are passionate about Craft Beer & BC Wine! We are level 2 certified Sommeliers and can help create addictive menus and features to grow your sales and revenue. We can build your team of sales professionals, help increase knowledge and build training programs to increase profits. We will help elevate and optimize your menu, happy hours and features – creating a year-long strategy. Leverage our Pinnacle Teams’ expertise and over 20 years of experience in managing the LWB programs at two of the top restaurants in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurant. .
Retail & Grocery Stores
We are customer service experts! We will bring our over 25 years experience in customer service and retail to support and elevate your brand and team. We will complete a full vendor audit and provide recommendations for suppliers and pricing. We specialize in operational excellence and will create a strategic plan to grow your sales, revenue and profits! Combined with proven merchandising and selling techniques we will increase your revenue and create a world-class customer experience for your customers.
Restaurants & Bars
We LOVE the food and beverage industry! We will bring over 16 years experience in two of the most successful restaurant chains in Vancouver; The Keg Steakhouse & Bar and Cactus Club Restaurants. We will bring our passion for customer service, food, and wine to your business along with high-standards and expertise. Our consultants have extensive knowledge in retail operations that will support your team and develop their capabilities to lead and inspire; maximizing profits and driving results.
OTHER EXPERT SERVICES
RECRUITING SERVICES – We can help ANY INDUSTRY find top talent with our proven, innovative strategies! We are experts at building high-performance teams, reducing turnover, and improving company culture. We offer full support with recruiting, interviewing, providing background checks, and assessing talent for your organization. We partner with you and your team to find the best talent and help you with each step along the way and offer these services ACROSS CANADA!
MYSTERY SHOPPER PROGRAMS – We help your team achieve Operational Excellence! Our team has over 10 years of experience with some of the best restaurants in BC! Together, we have completed over 250 successful mystery shops. We will work with your team to audit theft, customer service, cleanliness, wait times and much more! We perform a full operational standards audit, efficiency audit and cleanliness audit for all day-parts of your business operations, to help you uncover gaps in execution. Every audit comes with an over 100 point checklist and will be reviewed with you to help problem solve and build a strategy for improvement!
DIGITAL MARKETING SUPPORT – We can help ANY INDUSTRY build their social media following and translate followers into more business! Our proven track record of building businesses through strategic posting on Facebook, Instagram and Google My Business will not only grow your followers, but increase your clients! Let us optimize your marketing with a proven strategy to drive more sales of your services or to your business!