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About

We’re the Hospitality Experts!  We are passionate about customer service and the food and beverage industry.

I have grown up in the hospitality industry and love it!  I have been serving guests for over 25 years, and have always loved to cook!  From the early age of 8, I was eager to learn everything I could about food and restaurants.  I am no stranger to hard work, starting as a dishwasher at the young age of 14, and balancing school and work as a teenager.  Throughout the years, I fell in love with customer service-based businesses.  Starting at The Keg Steakhouse & Bar in 1994, I worked hard and was promoted to management at age 20, and have not stopped developing, learning and growing as a leader since!

I am an outgoing, passionate and driven leader that aspires to help local businesses take their operations to the next level!  I am a certified coach that will support your leaders and team to drive excellent customer service and operational excellence.  I specialize in coaching, recruiting, hiring, training, and developing great team members and leaders at all levels.  I have a proven track record of achieving growth and driving profitability by putting the customer first and the team member a very close second.  We have helped over 20 businesses grow during the pandemic!

Having worked at Starbucks for over 10 years, the largest coffee chain in the world, I have learned and mastered how to create high-performance teams to elevate your business.  I will leverage my extensive network to build your team and help you create a solid foundation for long-term growth.  Together with my team, we partner with you to design, implement and improve your operations to drive more customer engagement and improved operational excellence to transform your business.  I take a very hands-on approach and build the capacity and capability of your team for long-term success and profitability; shoulder to shoulder with you.  I also LOVE coffee and tea!

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Hospitality Industries we specialize in

Cafés & Bakeries

Working in coffee leadership for more than 10 years, I will bring my extensive coffee master background to elevate your cafe and/or bakery.  Having proven success leading a portfolio of locations within the world’s largest and most successful café chain, I will build and help execute plans that will optimize your business for efficiency, driving world-class customer connections and operational excellence!

Sales and Brand Building - Consumer Packaged Goods & Retail Products

We love to help local brands grow!  Let us help you with creating a custom CRM and drive sales of your products direct to consumer and into more retail locations across Canada.

Grocery Stores

We are merchandising experts!  We will partner with you and your team to create innovative strategies to your grocery store, and improve your bottom line!  Bringing years of customer service, retail, supplier negotiations and merchandising strategies to your grocery store or retail location to maximize profits and drive sales and revenue.

Retail Stores

Bringing years of retail, merchandising, selling and customer service training and leadership development to your team to drive sales, customer engagement, and profits while improving the customer experience, and driving down costs across your entire product assortment.

Other - Mystery Shopper programs, Supplier Negotiations, Change Management, Customer Service Audits and Training
Restaurants

With over 16 years in the restaurant industry, having worked in EVERY position in the front and back of house I will bring my expertise and knowledge to support your team and maximize profits and efficiencies in every area.  We will build custom systems for long-term growth and to create consistency in your business.

Breweries, Pubs and Taphouses

Do you have your expenses in line and understand your cost of doing business?  Have you completed a market analysis of pricing in your category and area?  Let us help!  We have over 20 years working in Food and Beverage and are masters at costing and setting up pricing strategies to help your business be as profitable as possible, while providing value to your guests.  We help build your teams selling skills and create training programs to drive profitability!  Ask us how we saved a local brewery over $10,000 in theft, waste and shrink!

My mission

I LOVE WHAT I DO.   I also believe that great customer service today, is very hard to find.  Working with people is my passion and developing talent and helping businesses be successful is why I get up in the morning. I have a relentless passion and respect for small business owners, and local neighborhood cafes, restaurants and grocery stores.   I am so excited to now share my expertise, knowledge and years of experience with businesses looking to maximize profits, drive revenue and improve the customer experience.  I believe that restaurants, cafes and grocery stores should be able to operate with a healthy profit, while being environmentally responsible and connecting with the community.  Now with my support we can make all of this happen!  I am a hands-on leadership coach that will work with your leaders and team shoulder to shoulder to drive results and implement and support execution of plans in a sustainable and replicable way. ­

I am a people and operations expert, extremely passionate about all aspects of the hospitality industry—from initial concept, day-to-day operations, all the way to the financials that show how it all comes together.  I will work with your team to achieve goals and create a sustainable and profitable business, developing your leaders to inspire and motivate their teams everyday.  Whether looking to expand and grow or move your business from good to great, I can help make your dreams come true!  Let’s prepare your business for growth; maximizing revenues, increasing profits and value of your brand.

  • Work fewer hours – find work/life balance
  • Increase efficiencies of your team and managers
  • Build stronger connections with your customers, and community
  • Minimize waste and increase profits
  • Increase employee engagement, decrease turnover
  • Increase retention and improve your culture
  • MAKE MORE MONEY!
  • Build stronger leaders and more efficient Teams
  • Drive employee efficiency and engagement
  • Standardize systems and operations for consistency
  • Create sustainable and replicable tools and routines for efficiency
  • BUILD A WORLD-CLASS TEAM, that EXCEEDS customer expectations every time!

My experience

Cafe, Bakery and Coffee Business 10Years
Restaurant 16Years
Leadership, development, Coaching Experience 20Years
Customer Service Experience 26Years

Our team

Schedule a FREE CONSULTATION NOW!

Looking for a great partner to maximize the efficiency of your business – Book a FREE 30-minute operations observation and evaluation NOW!