“The Pinnacle team helped us achieve an 80% growth in Revenue, even during the COVID-19 Pandemic! They are innovative and creative and helped us pivot to meet our customer needs and increase connections in our community - creating lifelong customers!
Business professional working female, consultant
Cafe Owner, CEO
Vancouver - WestEnd

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Our process

Initial Free Consultation~ Establish Goals

We conduct a kickoff meeting to understand the needs, goals and challenges of your business.  We have a detailed questionnaire for the business owners and managers to fill out describing top opportunities and challenges.  From here we give next steps recommended and asses where we can partner with your team to support, with expected timelines and results.

Site Visits

We conduct a site visit to observe front- and back-of-house procedures and how they relate to the defined standards. We assess the guest experience, taking a look “under the hood” to determine underlying challenges and roadblocks to success.

Operations Assessment ~ 2 days

Our two-day Operations Assessment will pinpoint improvements to your business and ensure its ongoing success.  We will work shoulder to shoulder with you and your team to uncover the biggest challenges and assess your business with a 50-point custom service audit; including menu, efficiency and standard audits, guest experience time audits and recipe audits- to uncover the real core problems.

Strategy Session

Upon the conclusion of the visit, we provide a debrief of initial findings and conduct a discussion of ways to improve operations and overall performance of your business through proven strategies.

Immersion

We first meet your team and set-up leadership schedule and connects to celebrate and measure progress.  We complete a deeper dive of your standard operating materials, recipes, sales mix, profit and loss statements, sales information and guest reviews (online and in-house) to understand the operating standards as they are defined.  We complete a full S.W.O.T analysis of your industry and area and provide detailed recommendations and plans to move your business to the PINNACLE!

Action plans created

We draft a detailed, custom-report identifying both challenges and actionable steps for improvement and to improve efficiency.  Together, we review your report and determine how to implement the recommended improvements and take next steps.  We provide innovative solutions and comprehensive, hands-on support to create and achieve sustainable results!

Our core values

Quality Services

Our professionals see what others don’t, challenge conventional thinking, and consistently deliver innovative solutions.

Privacy and Safety

Our capabilities and intellectual capital are enhanced by our deep industry expertise and hands-on, collaborative approach.

Challenging Staff

Institute connects the firm with prominent leaders of the academic community for joint research on frontier issues.

Integrity Properties

The firm’s 4,000 professionals help clients optimize their businesses, improve their operations and risk profile.

Our clients

We are driven to do the best job possible. We pride ourselves on cultivating lasting client relationships built on trust and mutual respect.

Our clients include many of the world’s best-performing and most admired companies, law firms, and industry organizations as well as United States and international regulatory and government agencies.

of AM LAW 100 Firms
of Fortune 100 Companies
of Fortune 100 Companies
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