service Archives - Pinnacle Hospitality Consulting

Crafting an Effective Customer Recovery Policy for Exceptional Service

Bakery, Brewery, Cafe, Restaurant / hospitalityconsulting_0j187f

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Crafting an Effective Customer Recovery Policy for Exceptional Service Customer service is a cornerstone of any successful business, and a well-crafted customer recovery policy can make or break your brand’s reputation. Failing to properly train your team to handle difficult situations, returns, and complaints can lead to customer dissatisfaction and potential damage to […]

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How to Deliver Service Excellence in Your Bakery

Bakery / hospitalityconsulting_0j187f

Bring to the table win-win survival strategies to ensure proactive domination.

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What is Service Excellence and Why You MUST Deliver it To Your Café Guests – Now More Than Ever!

Bakery, Brewery, Cafe, Restaurant / hospitalityconsulting_0j187f

[vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text] [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Service Excellence Delivering hospitality excellence in a café business is essential to ensure customer satisfaction, repeat business, and positive word-of-mouth referrals. With the increasing competition in the café industry, especially in cities like Vancouver, it is crucial to stand out from the crowd and provide a memorable dining experience for customers. To achieve

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How to Build A Customer Service Culture with A ‘Default Of Yes!’

Cafe, Restaurant, Retail / hospitalityconsulting_0j187f

As Hospitality experts and consultants, we can usually walk into a business and tell whether your team has a culture of just saying yes, or not. If your café, restaurant or retail store does, it makes the rest of customer experience smoother, more effective and ultimately more sustainable through challenging times. All great hospitality companies

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5 Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic

Cafe, Restaurant / hospitalityconsulting_0j187f

Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic For hospitality businesses in Canada, this is a very tough time. Most by now have closed for dine-in and are only offering drive thru, take-out and/or delivery. Sales are being lost by the hour and now more than ever

5 Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic Read More »

service

Crafting an Effective Customer Recovery Policy for Exceptional Service

How to Deliver Service Excellence in Your Bakery

What is Service Excellence and Why You MUST Deliver it To Your Café Guests – Now More Than Ever!

How to Build A Customer Service Culture with A ‘Default Of Yes!’

5 Ways to Elevate your Customer Service Team Now to Re-Open with Excellence, After the CoronaVirus/Covid-19 Pandemic

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