Restaurant or Coffee Shop with happy barista server with pastries, cake and customers

Our proven expertise and experience in successful operations will create plans to support your team in defining and creating systems that produce excellence. We will help develop you and your leaders to consistently inspire their team members to create an amazing experience for your customers.  We will work with your team through change-management to uplevel their coaching to build capacity and drive results in your business.

  • Teach and train change-management, coaching and leadership skills
  • Create standard operating procedures for all day parts, routines and systems
  • Audit execution of customer service standards, food safety and cleanliness
  • Health checks performed on your business to identify gaps in procedures
  • Day-part audits for merchandising, cleanliness, customer service, and much much more